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CoRide Privacy Policy
Privacy Policy – CoRide

Effective date: August 27, 2025 • Contact: privacy@coride.ca

Key Points Summary

  • Scope: This policy covers all users of CoRide’s apps, websites, and features (the “Platform”), including Riders and Drivers (and Driver applicants).
  • Data we collect: Account info, ride and trip details, precise location, driver documents (if applicable), device/usage data, communications, and limited payments data (processed by Stripe).
  • Payments via Stripe: We use Stripe as our payment processor. Stripe’s privacy policy applies to payment data: stripe.com/privacy.
  • Partners: We work with trusted partners (e.g., cloud hosting, mapping/navigation, identity verification, telephony/SMS, customer support, analytics, and payment providers) to operate and improve the Platform.
  • Insurance: Some data may be shared with insurance companies (when needed) to arrange or manage coverage, incidents, and claims.
  • What we don’t do: We do not sell your personal information.
  • Your controls: You can access, update, or request deletion of your data, manage location/notifications, and control marketing preferences.

1) Who We Are

CoRide Inc. (“CoRide”, “we”, “us”, “our”) provides ride-hailing technology and related services in Canada. This Privacy Policy explains how we collect, use, disclose, and protect personal information across our Platform. Use of the Platform is also governed by our Terms of Service.

We follow the principles of Canada’s PIPEDA and applicable provincial privacy laws.

2) Information We Collect

2.1 Information you provide

  • Account: name, email, phone number, password, preferred language, profile photo, saved addresses.
  • Payments & Wallet: card or bank details handled by Stripe, wallet balance and payouts, receipts, and transaction metadata.
  • Support & feedback: messages, attachments, ratings, and reviews you submit.
  • Driver applicants & Drivers: legal name, DOB, photo, address, driver’s licence, vehicle details, insurance, permits, background-check identifiers, banking and tax details, and other documents required by law.
  • Emergency/SOS contacts (optional): if you choose to add them, we store the names and numbers you select.

2.2 Information created when you use the Platform

  • Location: precise device location (e.g., GPS, Wi-Fi, Bluetooth).
    • Riders: from request to trip end (and as needed for loss/safety/incident investigations).
    • Drivers: while online/available and briefly after going offline to finalize trip records and detect incidents.
  • Trips: pickup and drop-off, route, distance, timestamps, fares, tips, cancellations, promotions used.
  • Usage: screens viewed, actions taken, date/time, referring pages, and feature interactions.

2.3 Device & network information

  • Device model, OS/app version, unique identifiers, IP address, carrier, push tokens, crash logs, and limited mobile sensor data (e.g., speed/acceleration for safety features).

2.4 Information from partners/third parties

  • Identity & screening: identity verification and background-check providers (as permitted by law).
  • Payments: Stripe for payments, payouts, antifraud, and compliance.
  • Mapping & navigation, telephony/SMS, analytics, customer support, cloud hosting: to enable core Platform functions and improve reliability and safety.
  • Insurance & safety partners: to arrange coverage and manage incidents, investigations, and claims.
  • Business/concierge accounts and referral programs: organizations or individuals may provide your details to book/pay for trips and for reporting.

3) How We Use Personal Information

  • Provide the Platform: create/manage accounts, connect Riders and Drivers, navigate and complete trips, operate Wallet and payments, send receipts, and provide support.
  • Safety & compliance: verify identity and eligibility, validate documents, detect/prevent fraud or abuse, and meet municipal/provincial requirements.
  • Improve and personalize: analyze usage, test features, enhance r